All Supercell games have an in-game talk functionality. A number of our players enjoy reaching each other through talk inside our games, therefore we strive to keep a secure and environment that is secure that.
TEAM TALK
In every our games, players can communicate with other players by joining an united team(called Task Force, Clan, Band or Neighbourhood, according to the game). As soon as you join an united group, you have got use of the team chat functionality and will speak to the people in your team. Groups could be closed, invite-only or available to any or all.
WORLDWIDE TALK
In Clash of Clans, users gain access to a public chat space along with other players from about the planet. It is called chat that is global just « global ».
Although Supercell Chat just enables txt messaging, it’s still worth reminding young adults about their very own electronic impact. When shared, communications may be copied, posted and re-shared anywhere online.
SAFETY QUALITIES
We show regular warnings against sharing information that is personal. If dilemmas arise, our games have easily accessible tools for players to report any unpleasant, insulting or behaviour that is inappropriate us. In international talk users have the choice to players that are mute messages they don’t desire to see. Which means they will maybe perhaps perhaps not see communications published in talk by this individual.
All group chats also have a profanity filter. It’s a wise decision to advise your youngster that about it if they are chatting with someone they don’t know and are uncomfortable with, they should exit the team/game and speak to you. Users can keep an united group every time they desire to. Additionally a study functionality is straight accessible from in the talk. Read more about that in the section that is next.
Just how to report a concern?
In the event that you or your youngster run into a person that’s not after Supercell’s secure and Fair Enjoy Policy, report them to us in several basic steps.
The reporter’s identification just isn’t distributed to anyone being reported. Utilising the Report switch will not immediately result in a ban when it comes to user that is reported. But, every report is manually evaluated by our moderators and taken really. Due to the quantity of reports we get, it may use up to 48h until a study is evaluated.
At parents@supercell.com – including certain facts about the gamer in question (age.g if you wish to report any issues by e-mail, reach us. screenshots regarding the conversation as well as player profile), to simply help us quickly comprehend and recognize the matter.
Are Supercell games absolve to play?
All Supercell games are absolve to down load, providing optional « in-app acquisitions ». In-app acquisitions should never be necessary to have fun with the game, but could be employed to enhance gameplay that is certain. In-app acquisitions vary in expense, ranging from $0.99 to $99.99 (without fees) in U.S. software stores, as an example. In-app acquisitions are taken care of with real cash, and they are constantly demonstrably defined as such. They truly are available « in game », which means that the choices to produce a purchase are observed inside the game it self.
Could I handle or switch off in-app purchases?
So long as no re re re payment information ( e.g. bank card information) is put into your kid’s unit, no acquisitions may be made. Should you determine to go shopping for the youngster as well as this explanation include your re re payment information to your unit, make sure to adjust password security settings, or disable in-app acquisitions totally a short while later in order to avoid purchases that are unauthorised.
In-app purchase settings will vary depending on what type of unit you might be making use of. Discover the guidelines you’ll need connected below:
Whom processes in-app acquisitions?
Supercell will not process re re payments for in-app acquisitions, or get access to charge card information. Re re re Payment transactions by themselves are prepared through the App shop or Bing Enjoy (based on your unit) through the individual current email address connected with that account. Transaction receipts are emailed to you personally by Apple or Bing after every purchase. Sometimes, acquisitions could be bundled together if you have purchased multiple things, and it also usually takes several days for you yourself to have the receipt. These processes that are post-purchase susceptible to alter by Apple or Bing. Supercell does not provide any payment programs.
Are my bank details kept personal?
We do not process re re payments for in-app acquisitions, nor do we now have usage of all of your re re payment information. That is since the re re payment deals on their own are finished through Apple’s App shop or Bing Enjoy (according to your unit) via your individual current email address connected with this account. Receipts for those deals are emailed to you personally by Apple or Bing after every purchase (though take note that any post-purchase procedures are managed by Apple or Google and tend to be susceptible to alter by them).
I have made a purchase that is in-game but We have not gotten what I covered. Just just What now?
Frequently deals are immediate. In rare circumstances normally it takes around 48 hours for deals to process through Apple or Bing and make it into then your game. Additionally it is suggested to restart the software by completely re-opening and closing it. Often a connection that is fresh the servers can trigger the in-app money to look.
Whether or not it’s been 48 hours whilst still being absolutely nothing has occurred, be sure to contact Apple or Bing straight to learn more.
My kid unintentionally made an in-app purchase. Can a refund is got by me?
Just like many software that is downloadable, things purchased inside our games (in-app acquisitions) are non-refundable. In rare circumstances, exceptions may be applied.
In the event that purchase ended up being made for an Apple (iOS) device: For acquisitions made on an ios unit, Supercell struggles to manage refunds straight. Please visit Apple help and choose the « Contact blackpeoplemeet randki WWW iTunes store support » website website link, then « Purchases, billing and redemption » and select the possibility that fits you most readily useful.
In the event that purchase ended up being made on a Bing (Android os) unit: Please deliver a contact to moms and dads@supercell.com or e mail us directly through in-game help when you go to Settings > Help & help then tap « call us » within the top right hand part. The purchase was made in and add the receipt of the purchase in your message please state the name of the game. The transaction ID (looks such as this – GPA.1234-1234-1234-12345) at the end associated with the document needs to be noticeable. Receipts for deals have already been emailed for you by Bing after every purchase.
Please be aware: Receipts for almost any deals are emailed for you by Apple or Bing immediately after each purchase. Nonetheless, acquisitions could be bundled together if you have purchased items that are multiple usually takes much longer. These post-purchase procedures are subject to alter by Apple or Bing. Supercell doesn’t provide any billing programs.